We have carefully fine-tuned our system to strike a balanced approach between ensuring falls are detected and minimising false alarms. However, no fall detection system can achieve a perfect balance and on occasion your watch may activate an unwanted fall alarm.
To help overcome this, your watch will state that a fall has been detected for 20 seconds before a call is placed to our monitoring team. If you don’t need assistance, you can simply do a short push of the button to cancel the call going through.
Alternatively, you are able to switch the automatic fall detection feature off if you would prefer. You can login to your account to update the settings.