Troubleshooting
- Has my payment gone through?
- How do I place a test call?
- What is the green flashing light on the back of my watch?
- Can I call or track my relatives/friends watch?
- Does my watch work abroad?
- How do I update the time and/or date on my watch?
- I have lost my watch
- My new watch or accessory has not arrived in the post yet
- I would like to order a watch for someone else
- I want to recommend YourStride to someone
- I won't be using my watch for a period of time
- I need help using my watch
- I would like to cancel my account
- I have low signal
- My watch is not working correctly
- My watch is not charging
- My watch screen is blank
- The automatic fall detection on my watch is too sensitive
- I would like to make changes to my profile