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  1. YourStride
  2. General Enquiries

General Enquiries

General enquiries regarding YourStride

The Wearer

  • Can I pause my subscription
  • Does it work with a pacemaker?
  • Does it work with a hearing aid?
  • Who can use the watch?

Our Company

  • Our phone line opening hours
  • Where are you based?
  • Who are you supported by?
  • How long have you been going?
  • Why are you doing this?

Getting Help

  • How quickly can I speak to the monitoring team?
  • Does it get signal anywhere in the UK?
  • Is your monitoring team reliable and accredited?
  • What help do you send?

Named contacts

  • Can I add emergency contacts at a later date?
  • If my contacts aren't nearby, can I use a key safe?
  • Can the watch call named contacts directly?
  • What happens if I don't have any named contacts?
  • Who should I add as a named contact?
  • How do I update my contacts?
See all 8 articles

Ordering your watch

  • Why don't you do direct debits?
  • Can you recommend a keysafe? Do you offer keysafe installation?
  • Can I cancel the watch at any time?
  • How do I place an order?
  • Can I order the service for someone else?
  • How much does it cost?
See all 11 articles
YourStride